At 99abb, your privacy is a priority. This policy explains exactly what personal data we collect, why we collect it, how it is used and what rights you have over it.
These six principles summarise how 99abb approaches the personal data of every user, including those accessing the platform from Karachi, Lahore, Islamabad and across Pakistan.
All personal data is stored on encrypted servers with access controls that restrict visibility to authorised personnel only. We apply industry-standard encryption protocols for data at rest and in transit.
We do not sell, rent or trade your personal information to third parties for marketing purposes. Data is shared with service providers only where necessary to operate the platform, under strict contractual obligations.
You have the right to access, correct, restrict and in certain circumstances delete the personal data we hold about you. All data requests are handled within a reasonable timeframe with a full written response.
We only collect the personal data that is strictly necessary for operating the platform, meeting regulatory requirements and providing support. We do not gather data beyond what each specific purpose requires.
In the unlikely event of a data breach that poses a risk to your rights or freedoms, 99abb will notify affected users promptly in accordance with obligations under the applicable data protection framework.
Personal data is not kept indefinitely. Retention periods are tied to the purpose for which data was collected and to any legal obligations that require us to retain records for a minimum period.
This Privacy Policy ("Policy") describes how 99abb ("we", "us" or "our") collects, uses, stores and protects the personal data of individuals who access or use the 99abb platform, including all associated websites, mobile applications and services offered under the 99abb brand (collectively, the "Platform"). This Policy applies to all registered users and visitors, including those accessing the Platform from Pakistan.
By accessing the Platform or creating an account, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
99abb is committed to handling your personal data with care, transparency and respect. We recognise that privacy is a fundamental right, and this Policy reflects our commitment to meeting that standard consistently across all user interactions, whether you are based in Karachi, Lahore, Rawalpindi, Islamabad, Faisalabad, Multan, Peshawar or elsewhere.
For the purposes of this Policy, the following definitions apply:
We collect personal data through several means: directly from you when you register or interact with the Platform, automatically when you browse the Platform, and from third parties where permitted. The categories of personal data we collect are set out in the table below.
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, CNIC or passport number | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Registration & account updates |
| Financial Data | Payment method references, transaction amounts in PKR, deposit/withdrawal history | Deposits, withdrawals & KYC |
| Technical Data | IP address, browser type, device identifiers, operating system, time zone | Automatically on each visit |
| Usage Data | Pages visited, betting history, session duration, features accessed | Automatically during Platform use |
| Communications Data | Support messages, live chat transcripts, email correspondence | When you contact us |
| Responsible Gambling Data | Self-exclusion status, deposit/loss limits, cooling-off periods | When you use responsible gambling tools |
We do not collect special category data (such as health data, biometric data or political opinions) unless you voluntarily provide it in a support communication and it is strictly necessary to address your request.
We process your personal data for the following specific purposes:
We do not use your personal data for automated decision-making processes that produce legal or similarly significant effects without a human review step being available to you on request.
Where internationally recognised data protection principles apply, 99abb relies on one or more of the following legal bases when processing your personal data:
The Platform uses cookies and similar tracking technologies to deliver a consistent and functional user experience. Cookies are small text files stored on your browser or device when you visit the Platform. They serve several distinct functions:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit the functionality available to you on the Platform. Your browser's help documentation provides guidance on managing cookies for your specific browser and device.
99abb does not sell or rent your personal data to any third party. We may share your personal data with carefully selected third parties only where it is necessary to operate the Platform effectively or meet legal obligations. The categories of third parties with whom data may be shared are:
All third-party data processors are bound by contractual obligations that require them to handle your personal data securely and only for the purposes for which it was shared.
Given the global nature of online platforms, personal data collected by 99abb may be transferred to, stored in or processed in countries outside your country of residence, including countries that may have different data protection standards from those in your home jurisdiction.
Where such transfers occur, 99abb takes appropriate safeguards to ensure that your personal data remains protected to a standard consistent with this Policy. These safeguards may include:
By using the Platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan. If you would like further information about the safeguards we apply to international transfers, please contact us at [email protected].
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, accounting or reporting obligations. The specific retention periods we apply are outlined below:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Regulatory and licensing obligations |
| Financial Transaction Data | 7 years from transaction date | Anti-money laundering and audit requirements |
| KYC Documents | 5 years after account closure | Licensing and compliance obligations |
| Communications & Support Records | 3 years from last interaction | Dispute resolution and service improvement |
| Technical & Usage Data | 13 months on a rolling basis | Platform analytics and fraud detection |
| Self-Exclusion Records | Permanently or for the exclusion period + 5 years | Responsible gambling obligations |
Once the applicable retention period has expired and there is no legitimate ongoing reason to retain the data, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.
Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by 99abb:
To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Request". We will respond within 30 calendar days of receiving your request, or within any shorter period required by applicable law. We may need to verify your identity before processing your request.
99abb implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include, but are not limited to:
While we apply robust security measures, no data transmission over the internet or electronic storage system is entirely risk-free. You also have a responsibility to protect your own account by using a strong, unique password and never sharing your login credentials with others. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].
The Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the operator or the applicable license jurisdiction. We do not knowingly collect or process personal data from individuals under the age of 18.
If we become aware that personal data has been collected from a minor without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform or provided us with personal data, please notify us immediately at [email protected].
99abb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, notify registered users via email or an in-Platform notification.
We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you should stop using the Platform and request account closure by contacting our support team.
If you have any questions, concerns or requests relating to this Privacy Policy or the way in which 99abb handles your personal data, please reach out to our dedicated privacy team. We are committed to addressing all enquiries promptly and thoroughly.
For requests relating to self-exclusion, deposit limit changes or responsible gambling support, please mark your email accordingly so that it is directed to the appropriate team without delay.
Our support team is available around the clock to help with any data or privacy concerns. You can also review our Terms & Conditions or Responsible Gambling guidelines.