Frequently Asked Questions

Identity verification typically requires a clear copy of your Pakistani CNIC (Computerised National Identity Card) — front and back — along with a recent proof-of-address document such as a utility bill. In some cases a selfie holding your CNIC may be requested. KYC is mandatory before your first withdrawal can be processed and helps protect your account from unauthorised use.

No. Each user is permitted to hold only one active account on 99abb. Duplicate accounts are detected during KYC and payment verification. If multiple accounts are found linked to the same individual, all associated accounts may be suspended and any balances forfeited pending review. If you have lost access to your original account, please contact support rather than registering a new one.

Click the "Forgot Password?" link on the login page and enter the email address registered to your account. You will receive a secure reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account after following the reset steps, contact our support team at [email protected] and we will assist you through identity verification.

Log in and navigate to the Account Settings section of your dashboard. Most contact details — such as your phone number or email address — can be updated directly from that page, though sensitive changes may require identity re-verification for security purposes. Changes to your legal name or date of birth require you to contact support directly with supporting documentation, as these are tied to your KYC records.

Minimum deposit amounts vary by payment method but typically start from PKR 500 for mobile wallet options. Bank transfer minimums may be higher depending on the method and the operator's current terms. Always review the cashier page for the exact minimums applicable to your chosen method at the time of your transaction, as these figures can be updated periodically.

Withdrawal processing times depend on the method selected and whether your KYC verification is fully complete. Once approved internally, mobile wallet withdrawals to methods like Easypaisa or JazzCash are typically faster than bank transfers. Cryptocurrency withdrawals depend on network congestion. Your first withdrawal may take longer as additional identity checks are completed. We aim to process all approved withdrawal requests within 24–72 business hours.

Most deposits credit instantly or within a few minutes. If your deposit has not appeared after 30 minutes, first check your bank or wallet transaction history to confirm the payment left your account. If funds have been debited but not credited, contact our support team at [email protected] with your transaction reference number, deposit amount in PKR, and the time of the transaction so we can investigate promptly.

99abb does not typically charge its own transaction fees on standard deposits or withdrawals. However, your bank, mobile wallet provider or cryptocurrency network may apply their own charges independently of the platform. These third-party fees are outside our control. Always check with your payment provider before initiating a transaction if you are concerned about charges on their end.

In most cases, withdrawals must be returned to the same payment method used to deposit — this is an anti-money-laundering requirement. For example, if you deposited via a specific bank account or mobile wallet, your withdrawal will typically be processed back to that same account. If your original payment method is no longer available, contact our support team who will guide you through the verification steps required to approve an alternative withdrawal route.

Betting odds represent the probability of an outcome and determine your potential payout. 99abb supports multiple odds formats including decimal (e.g., 2.50), fractional (e.g., 3/2) and American (e.g., +150). Decimal odds are generally the most straightforward — multiply your stake by the decimal figure to find the total return including your original stake. You can usually switch your preferred odds format in your account settings.

The platform covers a broad casino library including live dealer games — such as live roulette, live blackjack and live baccarat streamed in real time — as well as a large catalogue of slot games from leading software providers. Table games, video poker and specialty titles are also featured. Live casino sections are particularly popular among 99abb users for the immersive experience of playing against real human dealers.

RTP stands for Return to Player — it is the percentage of all wagered money that a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP will, theoretically, return PKR 96 for every PKR 100 wagered over the long run. RTP is a statistical average, not a guarantee for any individual session. Higher RTP slots offer better theoretical value. Game-specific RTP figures are usually available in the game's information or paytable section.

Live streaming availability depends on the specific operator and content licensing arrangements. Where live streaming is available, it is typically accessible to users who have a funded account or have placed a qualifying bet on the event in question. Coverage often includes Pakistan cricket matches, PSL fixtures, selected football leagues and major UFC events. Check the live section of the sportsbook for currently available streams at the time of your visit.

A wagering requirement specifies how many times you must bet the bonus amount — or the bonus plus deposit, depending on the offer — before any winnings derived from that bonus become withdrawable. For example, a PKR 5,000 bonus with a 30x wagering requirement means you must place a total of PKR 150,000 in qualifying bets before withdrawing bonus winnings. Always read the full terms of any promotion before claiming it.

Yes. All bonus offers on 99abb carry an expiry period, which is stated in the specific promotion's terms and conditions. If the wagering requirement is not completed within the stated timeframe, the bonus and any associated winnings are typically forfeited automatically. Expiry periods vary by promotion — some may be 7 days, others 30 days. Check the bonus terms at the time of claiming to know exactly how long you have.

Yes. Beyond the welcome offer, 99abb regularly features reload bonuses, free bet offers tied to major cricket or football events, cashback promotions and seasonal campaigns — particularly around high-profile events like PSL finals, ICC World Cup matches and major UFC cards. Promotions are listed on the dedicated promotions page and are updated frequently. Opt-in to marketing communications in your account settings to be notified of new offers.

Bonuses are not always credited automatically — many require you to opt in before making a qualifying deposit, or to enter a specific bonus code at the cashier. Additionally, bonuses may not apply if the deposit amount falls below the minimum threshold, if the payment method used is excluded, or if you already have an active bonus on your account. If you believe you have met all conditions and the bonus is still missing, contact support with your deposit confirmation details.

Navigate to the Security section of your account settings and look for the Two-Factor Authentication (2FA) option. You can link an authenticator app — such as Google Authenticator — to your account by scanning the QR code displayed on screen. Once enabled, you will be required to enter a time-sensitive code from the app each time you log in. This adds a significant layer of protection against unauthorised account access, even if your password is compromised.

Online gambling may be restricted or prohibited in Pakistan under the Prevention of Gambling Act, 1977 and related provincial legislation. 99abb does not claim to be licensed by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani regulatory authority, and makes no representation that gambling is legally permitted for users based in Pakistan. This answer is informational only and does not constitute legal advice. You are solely responsible for understanding and complying with the laws applicable in your location.

99abb provides a full suite of player-protection tools accessible directly from your account dashboard: deposit limits (daily, weekly or monthly caps in PKR), loss limits, session time limits, reality-check reminders, cooling-off periods and full self-exclusion. Protective limits take effect immediately when set; requests to increase a limit are subject to a mandatory waiting period. These tools are designed to help you stay in control and keep gambling an enjoyable, affordable activity.

Self-exclusion is a tool that blocks your access to 99abb for a defined period — options range from a short cooling-off break to permanent account closure. Once activated, it cannot be reversed or shortened before the chosen period expires. To activate self-exclusion, go to the Responsible Gambling section of your account settings or contact our support team directly at [email protected]. We treat all self-exclusion requests as a priority and process them as quickly as possible.

If you are concerned that gambling is affecting your finances, relationships or mental wellbeing, free and confidential support is available from organisations including Gamblers Anonymous, GamCare, Gambling Therapy and BeGambleAware. These are independent organisations — 99abb has no commercial relationship with any of them. You can also reach our own responsible gambling support team at [email protected] any time. Further information is available on our dedicated Responsible Gambling page.